Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unassembled, unwelded, unaltered, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@couponsbymon.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

You can always contact us with any return questions at sales@couponsbymon.com.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.

Please include your order number and photos of the issue where applicable so we can evaluate the problem and make it right.

NON-RETURNABLE ITEMS

Products that have been welded, assembled, used, altered, or damaged after delivery, or are otherwise no longer in their original condition, cannot be returned.

Custom or personalized products are also non-returnable unless they arrive damaged, defective, or incorrect.

Gift cards are non-returnable.

Please contact us at sales@couponsbymon.com if you have questions about whether your item is eligible for return.

EXCHANGES

The fastest way to ensure you receive the product you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If your order is shipped into the European Union, you may have additional cancellation or return rights under applicable consumer law, including a 14-day right of withdrawal.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sales@couponsbymon.com.